Quote:
Originally Posted by jimski51
Very upset with MTU. I already have and been using 4.20 for a couple years. Now, after my desktop crashes, I can only load 4.10 and they think they are doing me a favor by letting me down load that high of version.
I have sold 3 people on this program and this is what I get.
They have to learn the difference between upgrade and update.
If you have a 2005 Toyota and upgrade, that means you buy a new one.
If you have a computer problem they update the one you have.
I was told I have to upgrade to a new version to get support.
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Jim H.,I am sorry you experienced this problem.
Our web site has a script that disables any RegCode when it is installed 100, 200, 300, etc. times. We VERY RARELY have any customer actually hit this limit. In fact you are the second customer ever to hit this limit... so it is set VERY HIGH for normal users.
You hit this limit by installing and removing and reinstalling and... so forth. If you are transferring one copy of Hoster among your computers so often, maybe you should buy a second copy. Our products are not designed to install/remove 100 times, without warning us.
Here is the error message you were presented when you tried to install 4.20 after your 100 limit was hit:
"Your Registration Code was found disabled.
The Installation program was closed and your Internet Browser is now showing
http://www.mtu.com/upgrades/regcode-failure.htm with instructions what to do."
On that page, you see this explanation:
Why This Program Refuses To Install
We are sorry you are reading this page as it means the Registration Code you entered failed to allow registering at our web site because of one of these reasons:
1. It was disabled by our web database script because it has been installed a maximum number of times, or
2. Our web registration script may have wrongly created too many records for your computer, or
3. It has already been installed on the maximum number of computers, or
4. It was disabled by MTU for various reasons to prevent installing again
Below this are instructions of how to fix all the conditions above.
If you had submitted a Support Ticket, Bryan would have solved it quickly. I'm responding in the Forum, where I saw your post by accident.
Please understand, the Forums are not intended to get support that only MTU can give. It is for asking your peers "how to" questions, and helping them.
I have reset your RegCode so you can now install 4.20... or 4.22 for free.
If you try to download 4.20 again from our web site, you will receive version 4.22 for free. Version 4.22 and 4.21 have several bugs and added several new features.
I'd suggest you install it instead of 4.20.