[ddouglass]

First off that was not a New Feature Request and certainly was not Hoster related, but a complaint. No matter how you look at this problem it is not MTU's responsibility. They have done what they can in resetting your account so that you could re-install the same version you previously had installed.
MTU does not keep versions as old as the one you were using, so without purchasing an upgrade there is nothing further thay can do for you. I'm sorry but that is all that can be done without an upgrade.