[ddouglass]

If you didn't get an auto response email back (sent by server not human) then the ticket didn't go through for some reason. Was this a second ticket on the same problem with the quad? If so don't send it again as the first ticket will get the job done. Depending on how many tickets they got over the weekend will determine how fast they get to yours.
If you forgot to put any of the information in the first ticket, then reply to the email you got with the additional information needed.