[ddouglass]

This is very baffling. I think what you need to do is put in a Support Ticket. Add in your description that Dale thinks they need to look at your computer. They have a way they can remote into your computer to see if they can find the problem. They will have to call you to make the arrangements.

It is just not possible for us to be able to figure this out beyond what we have asked you to try and check without being able to see the computer. I am sure it is something simple we are over-looking.