Years of training as an Support Tech for computer systems. If you could hear what I am saying as I am typing the answers it would burn your ears off.
I have also erase many a line I have typed to tone it down and try to be civil. It is the nature of the job. You have to be pleasant and try to help and this format is not the most conducive for that sometimes as I can only go by your descriptions of the problem, ask questions to try to get more information and sometimes even that isn't enough.
