[billyo]

this might have something to do with the windows media player, do you have the latest version, if not see if you can download the new version, if not try this : i'm not sure if this is going to work, but this is the recommendation from Dell Support.. if you're not comfortable with these steps don't do it..

1. click start and type sound

2.click sound

3.in the sound window, click speakers/headphone and the properties

4.in the speakers/ headphone properties window, click the enhancement tab

5. click to check the disable all the enhancements checkbox

6. click apply then ok

7. in the speakers/headphones properties window click apply and
then ok..the sound window closes