Quote:
Originally Posted by Musicman51
Not going to harp on this issue. But when i ordered "Hoster Lite" several months ago. I purposely chose the "Lite" version for two reasons only. The deciding factors in purchasing hoster "Lite" over the "Hoster" version were simple. #1 The two programs were identical in features, except the notebook feature and #2, i am a small independent user, have absolutly no use for two copies of hoster. So "Lite" was made for me so to speak. It is not that way any longer. In midstream you choose, to change the layout of hoster "Lite", therefore forcing us users who purchased hoster lite some time ago, to either stay, with what we have under the "Old" formate and pretence, and loose all future upgrades. Or spend money on a product i do not need.
A "gross oversight"? i think not. Sounds more like a marketing decision. But what's done is done. I think in good faith, the very least, very least mtu could do. Is to offer the hoster lite users who have purchased their version earlier, to be "Grandfathered" in to the upgrades without loosing the features, in my opinion we paid for in good faith. Kinda put's a bad taste in my mouth....but, what's done is done....we move on.
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George, forgive me, but you ordered Hoster Lite on October, 31, 2008. That was 19 months ago. I too have the "forgetful" sickness, but I have the benefit of our Customer Database for facts.
The new features were introduced in Hoster 4.10, released September 23, 2009, 13 months after your purchase. If I am right, your decision to buy Lite was made based solely on your needing one copy and no song book, and the right choice I might add. The new features were a free upgrade for you 13 months later.
I assure you our programmer made a mistake by not adding the "conditional compile" code around the new features so they would not be available in the Lite product. It also was my and MTUSUPPORT's fault for not testing that these new features were not available in the Lite version. We are not conniving "Marketing" people. As I stated before, it simply was a gross oversight.
Quote:
Originally Posted by Musicman51
Ummmm...admin. Don't count my vote just yet. The reason i don't have this problem, is because i am not allowed to upgrade to this version or i loose all my software features! I am stuck in this version forever!
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I hear you on your use and needs. We cannot afford to produce a "special Lite" version for prior Lite users only. Also, even though we have said if you ordered more than 12 months ago, you need to buy an upgrade. Now our web site scripts enforce this requirement.
Lynne (sales) will be in touch with you today to allow you to order the full Hoster at a significant discount.