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-   -   Need Serial Reset (http://forum.mtu.com/showthread.php?t=9969)

robert_carballo April 9th, 2008 05:03 PM
Need Serial Reset
 
Hi MTU,
The system i was running Hoster died, I bought a new laptop and need my Hoster serial reset asap. What do i need to do?

billyo April 9th, 2008 05:15 PM
Quote:
Originally Posted by robert_carballo (Post 73160)
Hi MTU,
The system i was running Hoster died, I bought a new laptop and need my Hoster serial reset asap. What do i need to do?
you need to get to mtu web site and click on email support and submit a ticket..

robert_carballo April 9th, 2008 05:23 PM
Thank you!!!
 
Thank you!!!

Quote:
Originally Posted by billyo (Post 73161)
you need to get to mtu web site and click on email support and submit a ticket..

B3in619 April 17th, 2008 12:38 PM
Been There, Done That
 
I have the same issue and submitted a ticket almost a week ago and still have not heard anything. I received a ticket number so I know they have it. Is there some other way to get this info?

billyo April 17th, 2008 04:28 PM
Quote:
Originally Posted by B3in619 (Post 73428)
I have the same issue and submitted a ticket almost a week ago and still have not heard anything. I received a ticket number so I know they have it. Is there some other way to get this info?
they might have your registration reset already, try re-installing hoster, that happened to me ,they already re-set my registration without notifying me, people at mtu are kinda busy, from what i heard there's only one person trying to fixed some of the prior glitches of the upgrades, those guys are good on helping people like us that needed to have registration re-set..

B3in619 April 17th, 2008 07:19 PM
Need Serial Reset
 
Thanks Billyo! I just tried the reinstall and still no luck. Maybe that one guy is on vacation. :?

Beavis April 17th, 2008 08:24 PM
the problem is i think its a little weird that so many people need resets !

ive only needed one since 2002 and that was because it was something on their end.

ddouglass April 17th, 2008 09:36 PM
Quote:
Originally Posted by B3in619 (Post 73428)
I have the same issue and submitted a ticket almost a week ago and still have not heard anything. I received a ticket number so I know they have it. Is there some other way to get this info?
If you have the ticket number then you can check the status in the Support area with it. MTU is running behind because of the ticket load and that they are really busy trying to get version 4.000 ready to release.

billyo April 17th, 2008 10:54 PM
Quote:
Originally Posted by Beavis (Post 73457)
the problem is i think its a little weird that so many people need resets !

ive only needed one since 2002 and that was because it was something on their end.

lucky you..i had my re-set 2x due to 1) laptop crashed and 2) running out of hhd space,


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