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-   -   Ticket Response Time? (http://forum.mtu.com/showthread.php?t=8838)

Deeter May 3rd, 2007 07:29 AM
Ticket Response Time?
 
Hi-
I've had a ticket in for almost 3 days- I bought a new laptop and need to uninstall Hoster on my old one and install on the new one. How long does it take to get a response from support? Thanks...

ddouglass May 3rd, 2007 08:26 AM
Have you gone back to Support Center and checked on the status of the ticket? MTU may have responded but you didn't get the email because of spam blocker or some other problem.

Deeter May 3rd, 2007 08:33 AM
Yes- that's where I keep checking it. I hope to get Hoster moved over to the new laptop because it is running Vista and I have a party coming up in a couple of weeks. Don't want to wait until the last minute and have glitches.............

Beavis May 3rd, 2007 09:00 AM
you are allowed to install on 2 computers.

Deeter May 3rd, 2007 09:53 AM
I know. I have it installed on a backup shuttle that I keep at the house in case of emergencies. I use my laptop for my parties and have the shuttle tucked away in case of a crash.

bryant May 3rd, 2007 11:06 AM
Quote:
Originally Posted by Deeter (Post 62215)
I know. I have it installed on a backup shuttle that I keep at the house in case of emergencies.
Then you should be all set, as you wait patiently.

MTUSUPPORT May 3rd, 2007 04:35 PM
Your Ticket was answered today.

Deeter May 3rd, 2007 04:47 PM
Thanks- I greatly appreciate it!


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