can't reinstall khp4.105
 

After doing some work on one of My computers khp4.105 will not reinstall. I get an error message saying MTU's records show khp being installed on two different computers. This is not the case. I saved the original download to disc, memory stick, and to desktop. The download link is still in My store account. Nothing works. Also I do believe I am entitled to free upgrades which don't seem to work either.
Hoster, Microstudio, Vogone and Keyrite reinstall with no problem.
What now?

Submit a Support Ticket to get your account registration reset for that program. The problem is that you changed something on your computer or reloaded Windows and that is why it says you have already installed it on 2 computers. MTU can reset it so you can re-install.
Be sure you complete the ticket as it will try to bring up some articles that may help and on that page you have to click the submit again to complete the ticket.