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-   -   Downloaded V2.311 but cannot run it (http://forum.mtu.com/showthread.php?t=723)

jkkarbacz August 17th, 2001 09:43 AM
Microstudio V2.311
 
I downloaded and I cannot execute. It is saying not a win32 file. can someone help me load. I am lost. I have IBM Aptiva and Win98.

MTUSUPPORT August 17th, 2001 10:58 AM
There are several things to watch out for...
 
When you download the file, make sure that you select Save To Disk. If you instead selected "Open file from Current location", this would cause a problem.

Do not have an Internet download accelerator (such as RealAudio's Real Download, or Gozilla) running to download the file. If you are using one, you must turn it off to download any MTU software from our Internet site.

If you now have the file on your computer, check the file size. The full microstudio2311.exe file is 1.06MB. To do this find this file on your computer in Windows Explorer or My Computer. Click on the filename with the mouse right button, a Menu will pop up. Move to Properties at the bottom and click it with the mouse left button. The Size should show 1.06MB. If this is not the size then your file has been corrupted.

If you have a virus on your computer, you can see errors such as the file is not a Win32 file.

Thanks,

jkkarbacz August 17th, 2001 02:57 PM
The file was 1.06 but is now 56mb. what do I do now.

MTUSUPPORT August 20th, 2001 02:16 PM
I have resent you the file. Please delete the one on your computer now and redownload it. Then reinstall it. If it does the same thing this time, I would say that you have a virus and that you should take measures in wiping your system clean to remove the virus.

Thanks,

jkkarbacz August 23rd, 2001 10:09 AM
Quote:
Originally posted by MTUSUPPORT
I have resent you the file. Please delete the one on your computer now and redownload it. Then reinstall it. If it does the same thing this time, I would say that you have a virus and that you should take measures in wiping your system clean to remove the virus.

Thanks,

jkkarbacz August 23rd, 2001 10:12 AM
Where is the file? I tried and got bill me for $15 of which I would llike a refund. I also requested for a cdrom to be sent. I am getting frustrated and if I can't get going I want a refund (but I don't want to). Please help!

jkkarbacz August 30th, 2001 08:50 PM
Last communication I wanted to order the disk but couldn't because I was blocked out. Did you order it for me??? If you didn't will I be able to order it. I would like it fast as this has taken weeks now. I see other people are having trouble, also. Please let me know ASAP!

MTUSUPPORT August 31st, 2001 10:03 AM
There was an order that was processed yesterday for a CD-Rom to be shipped out to you. It went out yesterday.

Thanks,

jkkarbacz August 31st, 2001 11:10 AM
thanks


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