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-   -   MTU: won't respond to registration code issue (http://forum.mtu.com/showthread.php?t=13872)

is14fun August 22nd, 2015 02:22 PM
MTU: won't respond to registration code issue
 
I've been running v 5.35.01 on my two computers. I upgraded to 5.40.01 on my desktop but not on my laptop. I then upgraded to windows 10 on both machines. I have no problem with 5.40 on my desktop but when I went to upgrade my laptop to 5.40 I get a message that I have exceeded the number of computer I can install Hoster on. Now, I was running Hoster on both machines with no problems until I tried to upgrade. I only have two computers. Well, when I did the install I selected uninstall Hoster. I thought then I would be able to reinstall 5.40. But no, I still get same response. It redirects me to MTU website. Registration code and computer name is correct. I have been waiting 3 days for a response from MTU but as of now, notta! Is there any way I can get either versions reinstalled on my laptop? I have a gig coming up and need this done.

WaltR August 22nd, 2015 03:40 PM
Re: MTU: won't respond to registration code issue
 
Quote:
Originally Posted by is14fun (Post 126289)
I've been running v 5.35.01 on my two computers. I upgraded to 5.40.01 on my desktop but not on my laptop. I then upgraded to windows 10 on both machines. I have no problem with 5.40 on my desktop but when I went to upgrade my laptop to 5.40 I get a message that I have exceeded the number of computer I can install Hoster on. Now, I was running Hoster on both machines with no problems until I tried to upgrade. I only have two computers. Well, when I did the install I selected uninstall Hoster. I thought then I would be able to reinstall 5.40. But no, I still get same response. It redirects me to MTU website. Registration code and computer name is correct. I have been waiting 3 days for a response from MTU but as of now, notta! Is there any way I can get either versions reinstalled on my laptop? I have a gig coming up and need this done.
It sounds like you lucked out with the desktop. They have been saying that you need to uninstall Hoster while online before you upgrade to Windows 10 or you may have the results you got with the laptop. Have you submitted a support ticket?

is14fun August 22nd, 2015 06:57 PM
Re: MTU: won't respond to registration code issue
 
Yes, I have entered two requests but no response. So, do you have any thoughts? Surely this can't be that big of a problem.

WaltR August 23rd, 2015 09:06 AM
Re: MTU: won't respond to registration code issue
 
Quote:
Originally Posted by is14fun (Post 126291)
Yes, I have entered two requests but no response. So, do you have any thoughts? Surely this can't be that big of a problem.
When you install Windows 10 without first removing Hoster, it makes it look like it is a new computer that you are adding Hoster to. The only remedy is to have your registration reset so you can re-install Hoster. Have you checked to make sure your MTU response didn't go to your spam or junk mail folder?

is14fun August 23rd, 2015 11:06 AM
Re: MTU: won't respond to registration code issue
 
Well, I just looked through my email account for any response from MTU and could not find any. Maybe they are just swamped as I did not know about this issue so maybe others are in the same boat. I do hope they will respond soon. Thanks for your input.

WaltR August 23rd, 2015 11:30 AM
Re: MTU: won't respond to registration code issue
 
Quote:
Originally Posted by is14fun (Post 126296)
Well, I just looked through my email account for any response from MTU and could not find any. Maybe they are just swamped as I did not know about this issue so maybe others are in the same boat. I do hope they will respond soon. Thanks for your input.
If you are really in a bind, send in an Emergency Ticket.

is14fun August 23rd, 2015 01:51 PM
Re: MTU: won't respond to registration code issue
 
That's what I did.

WaltR August 23rd, 2015 03:49 PM
Re: MTU: won't respond to registration code issue
 
Quote:
Originally Posted by is14fun (Post 126300)
That's what I did.
Hopefully they will respond Monday morning!

MTUSUPPORT August 23rd, 2015 04:59 PM
Re: MTU: won't respond to registration code issue
 
I just searched and so not see any tickets. I have now fixed it so you can reinstall the software.

is14fun August 23rd, 2015 08:44 PM
Re: MTU: won't respond to registration code issue
 
Thanks to all for the help with this problem.

WaltR August 24th, 2015 09:46 AM
Re: MTU: won't respond to registration code issue
 
Quote:
Originally Posted by is14fun (Post 126306)
Thanks to all for the help with this problem.
Glad it got worked out for you!:g

Roy Dennis August 24th, 2015 10:26 AM
Re: MTU: won't respond to registration code issue
 
I'll close this thread now that it's sorted.


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