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-   Hoster Help (http://forum.mtu.com/forumdisplay.php?f=71)
-   -   MTU Support Ticket (http://forum.mtu.com/showthread.php?t=13577)

TheMusicGeek April 18th, 2014 10:57 AM
MTU Support Ticket
 
Anyone know how long it takes to get MTU to respond to a support ticket? It's not for me it's for Bandstand2000. They have a gig tonight and need to get Hoster reinstalled. He submitted an "emergency" ticket yesterday morning.

MTUSUPPORT April 18th, 2014 12:50 PM
Re: MTU Support Ticket
 
Hey,
I just checked and there are no open tickets. Please have them email me at support@mtu.com and I can fix it for them.

TheMusicGeek April 18th, 2014 01:23 PM
Re: MTU Support Ticket
 
Done.

TheMusicGeek April 18th, 2014 02:14 PM
Re: MTU Support Ticket
 
Thank you. Hoster seems to have installed correctly but when reinstalling Songverter it fails activation and I receive a newer version available page. When I try to install the new version the activation fails with the over 12 months error.

The main thing was Hoster which I think we've got now, but I would like to get this fixed as well.


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