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-   -   Anybody Home - Sure, you just need to follow our directions. (http://forum.mtu.com/showthread.php?t=12738)

Telecaster August 30th, 2011 05:56 PM
Anybody Home - Sure, you just need to follow our directions.
 
Ahh....
For 2 days now ive been trying to upgrade to Hoster from Hoster Lite....Ive called twice for a promotional code....as of this point I have had no response......so my computer sits and I wait....anyone know whats going on.......or am I missing something here.........LOL :g

Times must be good at MTU

Roy Dennis August 30th, 2011 06:04 PM
Re: Anybody Home
 
Have you tried the support ticket ?
If so you should get an automated responce back with a ticket #, if you have not received an auto responce, check your junk email in case it is being directed to there and make sure you enter your email address correct.

admin August 30th, 2011 09:17 PM
Re: Anybody Home
 
Quote:
Originally Posted by Telecaster (Post 108498)
Ahh....
For 2 days now ive been trying to upgrade to Hoster from Hoster Lite....Ive called twice for a promotional code....as of this point I have had no response......so my computer sits and I wait....anyone know whats going on.......or am I missing something here.........LOL :g

Times must be good at MTU
Our "Voice Over IP" phone system did not show any sales phone messages until today around 7PM. With the Hurricane that came through North Carolina, we have had problems even communicating among ourselves. I guess you have to forgive us North Carolinians for attracting so many hurricanes. :e :r

Lynne called you back tonight and gave you the procedure to follow.

She also answered your Sales Ticket on August 25th with instructions in writing how to do this upgrade.

We just noticed (9:15PM) that you still have not removed your Hoster Lite so we can credit you for it and order your Hoster copy.

Please, follow our directions and all will go smoothly. :w

Musicman51 August 30th, 2011 11:23 PM
Re: Anybody Home
 
Now........that's the kind of customer service i brag to all my karaoke host friends about. Even in the face of a hurricane,you guys are still giving great customer service? Unheard of. No doubt about it, you guys are the best. I'm copying this thread, and keeping it with me at my shows. I often get asked about karaoke hosting software. And of course i push the best products made mtu. Hats off to you Dave Lynne, and your crew. Great work, great products. Stay safe down there.George

Telecaster September 3rd, 2011 11:56 AM
Re: Anybody Home
 
Quote:
Originally Posted by Musicman51 (Post 108514)
Now........that's the kind of customer service i brag to all my karaoke host friends about. Even in the face of a hurricane,you guys are still giving great customer service? Unheard of. No doubt about it, you guys are the best. I'm copying this thread, and keeping it with me at my shows. I often get asked about karaoke hosting software. And of course i push the best products made mtu. Hats off to you Dave Lynne, and your crew. Great work, great products. Stay safe down there.George
I agree ......it was a little daunting getting things straightened out and all is well now...........thanks Lynne for the giggles and information.....and by the way ......I love your accent ...........:g


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