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-   -   Support (http://forum.mtu.com/showthread.php?t=10664)

crazycarl September 8th, 2008 04:47 PM
Support
 
More than A week ago I put in a support ticket #12172-2430081802 I have yet to recieve a responce. Please Help.
Crazycarl

madjim- with the Lord September 8th, 2008 07:05 PM
Carl.
I alerted Admin about your support ticket issue.

Jim :g

MTUSUPPORT September 8th, 2008 07:08 PM
This was fixed 3 days ago.

Here is what was posted in your ticket.

Subject: RE: 2 computers

I have now fixed this so that you can reinstall the software.

There are no known issues that I am aware of with Windows Updates. I think this is was just a coincidence that they both had problems at the same time.

madjim- with the Lord September 8th, 2008 07:28 PM
Thanks for you quick response Bryan.

Jim :g

crazycarl September 8th, 2008 07:51 PM
Bryan
 
when i went to down load 4.03 it said I needed a previous addition, One of my previous editions has a line drawn through the download code and says to use this new code which is the code for 4.03. I cannot find my other order for hoster to use that code, I have 2 copies i have paid for. so basically without access to a previous version the code for 4.03 does not work. Maybe? no probably I am an Idiot but you help Idiots don't you?
Crazycarl

madjim- with the Lord September 8th, 2008 07:59 PM
Carl,
There are two types of RegCode for Hoster 4, one is an upgrade code and the other is a full install code. I would think you have the upgrade RegCode since you have a version of Hoster 3.

If you downloaded the Hoster 4 upgrade, you have to have a version of Hoster on your machine. If there is a version of Hoster on your machine, you do not need the old code, the software is already istalled. Use the Hoster 4 upgrade code to install Hoster 4 over your version of Hoster 3 and sll should work.

I'm an idot too, I hope this help.

Jim :g

crazycarl September 8th, 2008 08:27 PM
jim
 
Two computers went down I have no older version of hoster to install 4.03 over. Thats the problem, I can not download 4.03 without a prior version. Ps did you ever sell those discs you had on Ebay

madjim- with the Lord September 8th, 2008 09:15 PM
Quote:
Originally Posted by crazycarl (Post 81289)

Two computers went down I have no older version of hoster to install 4.03 over.

Yes you do own an older version of Hoster. What Bryan did was clear your old code so you can intall the earlier version on a new computer then upgrade to 4.03.

Thats the problem, I can not download 4.03 without a prior version.

Yes you can download without a previous version. You can't install Hoster 4.03 without a previous version on your computer if you bought the upgrade.


You should be able to download 3.321, install it with your old regcode that Bryan reset then upgrade to 4.03 using the upgrade RegCode.
I'm sorry you lost two computers at once. We'll do what we can to get you going.

Jim :g

ddouglass September 8th, 2008 11:19 PM
Quote:
Originally Posted by crazycarl (Post 81289)
Two computers went down I have no older version of hoster to install 4.03 over. Thats the problem, I can not download 4.03 without a prior version. Ps did you ever sell those discs you had on Ebay
Carl, in the Support downloads for Hoster is a copy of 3.321 download it (Save it in a safe location) and install it with you version 3 reg code. Then download, save and install the 4.03 as an upgrade over the 3.321 with its regcode.
I would suggest saving copies of those setup files on a CD or flash drive, somewhere not on a C: drive.


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