System #1 error - can't get a response from MTU!
 

Hi;

I have Karaoke Home Pro 4 and have used MTU products successfully for a number of years. I recently installed a firewall / hub in the system and now I have the dreaded "System Error" message. I understand that it's due to the new hub, so I disconnected it and re-installed KHPro to no avail. I am having difficulty getting a response from MTU support, is there anything I can do myself without getting a new serial number? I have a 10 song disc that is supposed to be on it's way to the plant already.

Thanks!
Neil Meckelborg
www.karaokemaker.com

Neil,

Please read this thread and see if it helps you, then please post back with your results,

Good luck,

Jon

tried it all
 

I read that post and tried all the suggestions already. I've uninstalled KHPro and re-installed with the hub disconnected, and reinstalling with the hub connected. I get the same message.

I originally installed the program when the computer was at a different location, and I have since installed Win XP (it was originally installed on Win 98SE). I tried all the software after installing Win XP though and KHPro worked fine, the only thing that has changed since then is the firewall / hub. But even when I re-install with the hub disconnected I get the dreaded "System Error #1" message. Anybody got any other ideas?

Thanks

Neil

Neil,
I beleive that you will need to rerun the KproID.exe program. Then copy the MacID that shows in that and email it to DougD@mtu.com. This way he can check to see if this has changed, this can happen if you set up a bridge on your Network under XP.

Great, thanks Brian!

That did it. I needed to run the ID program again to have a new MacID number for the hub, then send it to Doud D and he sent me back a new serial number.

Thanks for the help!

Neil