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-   -   Error: Serial Number doesn't match Registration Information (http://forum.mtu.com/showthread.php?t=4036)

oakley June 18th, 2004 05:02 PM

Error: Serial Number doesn't match Registration Information
 
I have a Sony Vaio notebook with 98SE.

I saw somebody else had this problem also in another thread that Bryan responded to. After installation (and reinstallation -- I tried that also), the program will not start up. It says my "serial # doesn't match up with registration info".

I cut and pasted the registration code from the email you sent me and my email is correct. I'm using Windows98, so the administrator stuff shouldn't really apply. Any help would be appreciated.

The main reason I'm trying your product is the multi-session problems that Chartbuster presents on their last track. I noticed that your web site says that with some extra effort I can get these extracted. Respond as soon as you can.

Thanx,
Oakley

MTUSUPPORT June 23rd, 2004 11:08 AM

Oakley,

First, you must run all of the Windows Updates. If you have not done ALL of the updates, this will occur.

Next, we just found that this is a bug in our security that only occurs with Windows 98SE or ME.

Work-Around! Install a network card. So for your older laptop, you need to get a USB network card and just plug it into the laptop. It doesn't have to be activated, just plugged in.

You can use a USB network module outside the Laptop if you don't have a port to plug into.

Our engineer is working on a fix for this, but it is not solved yet.

ddpmusic June 28th, 2004 02:07 PM

Microstudio Serial# Error
 
Hi. I just bought the Suite 4, the Internal CD burner and 100 CD's from mtu website.

I installed all the software. The only one not working is the Microstudio.
Keep saying that I have a wrong Registration Code.

I installed and uninstalled the software several times. I also copied the registration code from the email I'd received.
No spaces before or after the number.

I'm using Win 98se.
The demo runs perfectly.

Any idea?

Thanks in advance.
Diego

terriiii June 30th, 2004 11:23 AM

Serial No Match for Registration NEW PROBLEM
 
Serial No Match for Registration NEW PROBLEM
I read the posts for this problem, last one was to install a network card temporarily until this has a solution for op sy such as ME which I have. I am on a wireless network with a wireless card installed by Roadrunner on a laptop. Now what? I cannot install both! I just bought this software, getting very discouraged here. Thanks!

MTUSUPPORT July 7th, 2004 10:15 PM

Terriii,
If you have a Wireless network card, this should correctly work. Are you still unable to make the program work?

MTUSUPPORT July 7th, 2004 11:19 PM

ddpmusic
 
Here is the answer to your problem. It is due to your computer not having a network card installed. Read my posts above.

admin July 9th, 2004 04:07 PM

To all with this problem
 
We have discovered a rare bug in our security code.

It only happens with Windows 98SE or ME when there is no Network (Ethernet) card installed in the computer.

To overcome this problem now, please obtain any ISA or PCI bus Network card, install it and remove then reinstall Microstudio 2.604. We found some cards for $16 that worked fine.

If this does not solve your problem, post back here.

We are now working on a software code fix for this "Serial # mismatch error" problem. We currently expect to have this available for you to test within 1-2 weeks, with a full release by the end of July.

Note this warning! Since Microsoft has formally announced they will discontinue Windows 98 and ME in 2005, we will discontinue support of 98SE and ME before the end of 2004. We simply can't justify the ongoing expense to support these outdated Operating Systems. We value each of you as our customer, so please make plans to replace your older 98/ME computers and move up to Windows XP Home or Pro.

merooster July 21st, 2004 11:37 AM

Re: Error Msg: Serial # doesn't match registration info
 
i have the same problem. I run win98 2nd edit. Microstudio version 2604. It was working now it is not. it says serial # does not match reg#. I have unistalled and reistalled. I copied and pasted the info for regestration. still no luck

MTUSUPPORT July 22nd, 2004 11:42 AM

Re: Error Msg: Serial # doesn't match registration info
 
Merooster,
You must have a Network card installed in your computer or you will always get this error.

The above posts will answer your problems.

merooster July 22nd, 2004 12:38 PM

Re: Error Msg: Serial # doesn't match registration info
 
Quote:

Originally Posted by merooster
i have the same problem. I run win98 2nd edit. Microstudio version 2604. It was working now it is not. it says serial # does not match reg#. I have unistalled and reistalled. I copied and pasted the info for regestration. still no luck

Yes i do have ethernet card installed. that's how i get on the internet

Elaine Litwin July 26th, 2004 01:51 PM

Re: Error Msg: Serial # doesn't match registration info
 
Howdy:

Everything works fine on XP - good investment folks - I strongly recomment you upgrade :)

Cheers

Elaine

ALAN E NORTH August 5th, 2004 10:12 PM

Re: Error Msg: Serial # doesn't match registration info
 
Bryan,

Any help yet with the Serial #/registration problem ? I'm wondering if I missed a download somewhere. I'll be upgrading to XP in a couple of weeks-but would like to get the new version of Microstudio working sooner-if possible.

No room on my motherboard for another card (network)-(will be rebuilding soon).

Al North

MTUSUPPORT August 5th, 2004 10:57 PM

Re: Error Msg: Serial # doesn't match registration info
 
Alan,
We don't yet have a fix for this. The engineer is still working on it, we may have one soon, but not sure yet.

If you add a USB network card it would work.

MTUSUPPORT August 13th, 2004 11:02 AM

Re: Error: Serial Number doesn't match Registration Information
 
If anyone is still having this problem please Post here, I now have a new version of Microstudio that should fix the problem.

ALAN E NORTH August 13th, 2004 05:01 PM

Re: Error: Serial Number doesn't match Registration Information
 
Bryan,

I downloaded the new version and it works fine. Knew I could count on you and MTU !

Thanx,

Al North

Wyatt August 24th, 2004 03:37 AM

Re: Error: Serial Number doesn't match Registration Information
 
I am having the same problem as the previous person. I have Windows 98SE and am getting the serial number does not match reg info. Pleqase help as I am getting frustrated! :e

.....I have an Ethernet card.

MTUSUPPORT August 25th, 2004 01:44 PM

Version 2.605 fixes the problem
 
Please click on your "Personal Download link" to download Microstudio 2.605, to fix this error.

Wyatt August 25th, 2004 02:21 PM

Re: Error: Serial Number doesn't match Registration Information
 
I've tried it three times and I have the same problem. I noticed on your site that you have a 2.607. I followed the instructions but to no avail.I keep getting the 2.605 program.

MTUSUPPORT August 25th, 2004 02:54 PM

Re: Error: Serial Number doesn't match Registration Information
 
The current version is now 2.605. Version 2.608 should be released in the next few days.

Please Run all of the Windows Updates. Once you have done this, you must uninstall Microstudio 2.605, then Reinstall the Program once the operating system has been updated. It should then work without any problems.

bobbyd August 25th, 2004 04:38 PM

Re: Error: Serial Number doesn't match Registration Information
 
Quote:

Originally Posted by MTUSUPPORT
If anyone is still having this problem please Post here, I now have a new version for you to install and test for us. This new version of Microstudio Should now fix the problem.

I still can not run This program miss match numbers Please advise Thanks Bobby D


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