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-   -   Unable to install upgrade (http://forum.mtu.com/showthread.php?t=12746)

Tela Harbold September 7th, 2011 11:27 AM
Unable to install upgrade
 
I just downloaded the newest upgrade for Microstudio. When I did the install it started the install for Visual C++ 2005 then it stops and gives me the following error window:

Unhandled Exception
Error number 0x80040702
Description: Failed to Load DLL: _ismtu
Setup will now terminate.

Not sure what all info you may need about my system but the following may help:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-MA790X-UD4P
System Type x64-based PC
Processor AMD Phenom(tm) II X4 940 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 6.42 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 14.1 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

Any ideas? I did see the same error in the Hoster forum and admin stated:

We FIXED the problem of 5.02.08 not installing on Win7 64-bit systems.

Simply download the Hoster 502.08 Installation file again and run it as an Upgrade.

We re-created this problem on one of our Win7 64-bit Laptops and dignosed what was wrong.

If for any reason it doesn't install, post here as many facts as you can.

Can this same fix be applied to Microstudio? If so, how can I get the download. I have been out of the loop for a while and am just getting back into the groove. Any help would be appreciated.

Thanks<!-- / message --><!-- sig -->

ddouglass September 7th, 2011 02:42 PM
Re: Unable to install upgrade
 
Quote:
Originally Posted by Tela Harbold (Post 108663)
I just downloaded the newest upgrade for Microstudio. When I did the install it started the install for Visual C++ 2005 then it stops and gives me the following error window:

Unhandled Exception
Error number 0x80040702
Description: Failed to Load DLL: _ismtu
Setup will now terminate.

Not sure what all info you may need about my system but the following may help:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-MA790X-UD4P
System Type x64-based PC
Processor AMD Phenom(tm) II X4 940 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 6.42 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 14.1 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

Any ideas? I did see the same error in the Hoster forum and admin stated:

We FIXED the problem of 5.02.08 not installing on Win7 64-bit systems.

Simply download the Hoster 502.08 Installation file again and run it as an Upgrade.

We re-created this problem on one of our Win7 64-bit Laptops and dignosed what was wrong.

If for any reason it doesn't install, post here as many facts as you can.

Can this same fix be applied to Microstudio? If so, how can I get the download. I have been out of the loop for a while and am just getting back into the groove. Any help would be appreciated.

Thanks<!-- / message --><!-- sig -->
Haven't seen this one for Microstudio and there haven't been any other reports on it. I have a call into MTU to find out what is going on. Do you have any other MTU programs installed on this computer?

ddouglass September 7th, 2011 03:10 PM
Re: Unable to install upgrade
 
OK. I have your answer. The problem is you are missing one file needed for it to install. Go to the following link and click on the download link at the bottom. Just run it and that should fix your problem.
http://www.mtu.com/kb/kb/index.php?a...id=117&relid=1
After you have run this, restart your computer and then try to install Microstudio.
The problem is one file has been left out of the install package and this will be fixed in a new release soon. Sorry for the problem.

Tela Harbold September 8th, 2011 08:43 AM
Re: Unable to install upgrade
 
Quote:
Originally Posted by ddouglass (Post 108668)
OK. I have your answer. The problem is you are missing one file needed for it to install. Go to the following link and click on the download link at the bottom. Just run it and that should fix your problem.
http://www.mtu.com/kb/kb/index.php?a...id=117&relid=1
After you have run this, restart your computer and then try to install Microstudio.
The problem is one file has been left out of the install package and this will be fixed in a new release soon. Sorry for the problem.
That did the trick!! Thanks!!

ddouglass September 9th, 2011 12:14 AM
Re: Unable to install upgrade
 
Quote:
Originally Posted by Tela Harbold (Post 108689)
That did the trick!! Thanks!!
Your welcome. :g Since this is solved I am closing this thread.


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