MTU.Community

MTU.Community (http://forum.mtu.com/index.php)
-   Vogone Help (http://forum.mtu.com/forumdisplay.php?f=9)
-   -   Support Ticket not answered? (http://forum.mtu.com/showthread.php?t=9092)

George July 16th, 2007 03:11 PM
Quote:
Originally Posted by admin (Post 63862)
If you have bought Vogone version 3.004 or prior, and did not receive an email with a discount coupon, then create a Support Ticket and give us who you are, the email you purchased with, and what version of Vogone you are running. We will send you the discount offer, good through July 31, 2007.
Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.

admin July 17th, 2007 08:40 AM
Quote:
Originally Posted by George (Post 64032)
Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.
Just went to answer it and I don't find any Ticket with your rr.com email address. :?

Normal response time on Tickets is running around 16 hours, including weekends and nights.

George July 17th, 2007 10:22 AM
Quote:
Originally Posted by admin (Post 64060)
Just went to answer it and I don't find any Ticket with your rr.com email address. :?

Normal response time on Tickets is running around 16 hours, including weekends and nights.
I go to it from the confirming email. Here's the ticket number

Ticket ID: 2410-4311071930

George July 17th, 2007 05:54 PM
I just submitted a duplicate ticket.

George July 19th, 2007 09:01 AM
ADMIN

BOTH tickets show as VIEWED this morning.

There may be a glitch there somehow.

admin July 19th, 2007 04:14 PM
Bryan answered your Ticket. I'm sorry for the confusion, and appreciate your being persistent. We discovered that the method of searching for Open Tickets we were using, doesn't show them all. :e :e :m

We are shifting to viewing using another method that seems to show them all. :r

If that doesn't work, we'll have to demand a refund for this script. We've already stopped using the "FAQ Articles" feature because the search was a disaster. This was an expensive script!!! :f :m

George July 19th, 2007 05:36 PM
No Problem. I was wondering if we'd perhaps uncovered, or perhaps confirmed a glitch.

Just came to post that all has been taken care of...Thanks.


All times are GMT -4. The time now is 08:44 AM.

Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.