MTU.Community

MTU.Community (http://forum.mtu.com/index.php)
-   Microstudio Help (http://forum.mtu.com/forumdisplay.php?f=6)
-   -   Continuing issue - Already on 2 computers message after replacing hard drive (http://forum.mtu.com/showthread.php?t=10519)

dropten August 21st, 2008 05:37 PM

Just a thought
 
Hang in there Billy! :r The problem won't get any worse:? It seems there are a number of friends on this thread that are concerned about your problem trying to load your software on a new hard drive,when the one that came with your computer crashed:e It seems to me that you had no knowledge of your computers problem, and or that you should of unloaded your software prior to the hard drive failing so you could have reloaded it on the new one, without having to go through all this hassle:c hummm... Just think Bill, what would you of done, had you known then, what you know now:r Probably the same thing.. There needs to be a quicker solution for go or no go resolutions to dead in the water, unable to load, software issues. 5 or more days waiting for a response seems a bit much! Maybe an option to re-purchase the software, and then when MTU has finally had the opportunity to investigate, fix or reset, then they can issue a credit to you for future purchases, or just a refund. This seems to me to be a great solution. What do you think?:g

madjim- with the Lord August 21st, 2008 06:00 PM

Quote:

Originally Posted by dropten (Post 80034)
Hang in there Billy! :r The problem won't get any worse:? It seems there are a number of friends on this thread that are concerned about your problem trying to load your software on a new hard drive,when the one that came with your computer crashed:e It seems to me that you had no knowledge of your computers problem, and or that you should of unloaded your software prior to the hard drive failing so you could have reloaded it on the new one, without having to go through all this hassle:c hummm... Just think Bill, what would you of done, had you known then, what you know now:r Probably the same thing.. There needs to be a quicker solution for go or no go resolutions to dead in the water, unable to load, software issues. 5 or more days waiting for a response seems a bit much! Maybe an option to re-purchase the software, and then when MTU has finally had the opportunity to investigate, fix or reset, then they can issue a credit to you for future purchases, or just a refund. This seems to me to be a great solution. What do you think?:g

Hey Dropten, (Is that drop and give me ten?)
MTU recently made major changes to their RegCode system. One cool change is users will be able to move Hoster from one comptuer to a different computer without MTU having reset anything. I know it works for Hoster 4, not sure about earlier versions. :r So if a hard drive is showing signs of failer, we can remove Hoster and be ready to install it on another machine. (This has to be done with the computer online.)

I don't know all the ins and outs of MTU's RegCode system so I don't feel qualified to answer any further questions on this subject. I can only tell you what I know and I know that if an MTU client had a issue with using one of their programs, THEY FIX IT! :c


Thanks for the great input.

Jim :g

admin August 21st, 2008 09:05 PM

Quote:

Originally Posted by kutani (Post 79961)
As of today August 20th, still nothing. I cannot load any software. I checked everywhere. I filled out another ticket... I guess I could fill out another and send it to their sales department...

William, I am sorry we are jammed up right now, and even more sorry that I have not seen your Forum Thread until Dale called me. :s

Our telephone 919-870-0344 x204 for support, x203 for sales is published on our web sited under SUPPORT. Next time, please use it when you are critical, or cannot get a resolution otherwise.

I called you to try to find out which computer name failed, but you were out. I can only work from the registration data we have on your account.

#1 CPU name is "Billt"
#2 CPU name is "Music1"

#1 runs Microsoft Windows XPService Pack 2 (you should upgrade to SP3) :e
#2 runs Vista, SP1

#1 has TOSHIBA DVD-ROM SD-M1612
#2 has HL-DT-ST DVDRAM GSA-T40F


My guess is that #1, with the Toshiba, and Windows XP, is the one that failed.

I have just deleted all RegRecords for computer #1 in trying to resolve your problem tonight.

You are now cleared to install.

This is an extremely busy time due to Hoster 4.0x releasing, and all the problems we have run into with Vista. What a nightmare it has been. I have lost all respect for Microsoft... 30 years we have supported them. :e :m

Please forgive our being overworked, and under responsive. :s

ddouglass August 21st, 2008 09:29 PM

Admin I think it was his second computer a new Laptop (probably Vista) that the drive crashed on.

kutani August 22nd, 2008 09:47 AM

Thank you Jim and Douglas!

I finally wrote a long, thought out and critical letter to their sales department yesterday. I received a very nice note from Lynne Cox in Sales and Marketing who was going to see the president that day.

I wasn't home at the time, but Dave Cox, the president, called in the afternoon and apologized that they had allowed the issue to go on this long. He made it clear that it would be fixed right away. I then tried to load the software again last night and I was able to load all the software successfully.

Thank you again for your support you guys!!!

Bill

kutani August 22nd, 2008 09:50 AM

Douglas,

Yes, it was the HD on the laptop with VISTA that had the problem.

Bill

ddouglass August 22nd, 2008 09:53 AM

You are welcome. I guess Lynne would see him later....she is his wife.:g

madjim- with the Lord August 23rd, 2008 12:17 PM

Glad you're up and running Bill.

Jim :g

admin August 25th, 2008 01:12 AM

Quote:

Originally Posted by ddouglass (Post 80111)
You are welcome. I guess Lynne would see him later....she is his wife.:g

Yep. She worked for Data General/EMC<sup>2</sup> for 24 years too! :g

Well, I err'd on insuring our customer could reinstall. It won't hurt that I picked the wrong one, and it worked! :c

Just remember, the more data you can give us here too, the faster we can fix your problem. MTUSUPPORT is in overload, and I'm doing what I can to help him dig out... why I'm here at 1:12AM! :e Good night..... :r

ASAYAS104 November 1st, 2008 07:43 PM

I have the same problem too. It took so long to reply, I hope I got mine checked.


All times are GMT -4. The time now is 04:22 PM.

Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2025, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.