View Full Version : Installed Vogone - lost both CDROM and DVDROM drives
dcarwin
October 17th, 2007, 08:26 PM
Hi All,
I just bought the full version of the latest Vogone for $50. I am running a kids talent show at school and need to make karaoke versions of the songs for them.
I installed and registered the s/w. I practiced on one WAV file I had already ripped. I went load the first CD and found that my DVD drive letter is gone. So is my CDROM drive letter. I look in the device manager and find that both drives are now borked.
How would you all procedd troubleshooting this? I think I am going to uninstall.
http://i180.photobucket.com/albums/x310/dcarwin/devicemgr.jpg
http://i180.photobucket.com/albums/x310/dcarwin/dvdproperties.jpg
dcarwin
October 17th, 2007, 10:27 PM
Update:
1. Uninstalled Vogone - drive letters still missing, drivers still corrupted.
2. Started googling the error
3. Found this obscure registry hack:
Start Registry Editor (Start, Run and type in regedit then click)
Find "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist) value under the following key in the registry, and delete it:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Quit Registry Editor.
Reboot.4. After reboot - the drives are back! (w00t)
So now, the question is, was Vogone responsible or was this just a coincidence? One way to find out...
5. Re-install Vogone (requires reboot)
6. Drive letters gone again!!! Drivers corrupted.
7. Leaving Vogone installed, I perform the registry hack above and reboot.
8. Now I have my drive letters back, and Vogone installed. Hopefully the system will remain stable.
Conclusion: this is a very serious bug. Any support reps lurking/trolling the forum?
Edit:
System Information:
- Windows XP Pro SP2 installed
- System up to date
- Asus (AMD) mobo with Nvidia Nforce chipset
ddouglass
October 17th, 2007, 11:35 PM
Just other users and no one has ever reported this happening, so I don't believe it is a Vogone problem. Maybe a conflict with the way your computer is set up and the install program.
If this is a name brand computer (Dell, Gateway, etc) then I would go to their website and see if they have any update drivers for those drives.
The other thing I would suggest is to do a complete update on your Windows using the Custom update instead of the Express. Express only gives you the critical updates where Custom will list all updates. Best bet is to do them all.
dcarwin
October 18th, 2007, 01:25 AM
no one has ever reported this happening, so I don't believe it is a Vogone problem
Solid logic, glad you're not a support rep.
The box is updated with respect to the CDrom drivers. Check your own box, I'll bet your cdrom drivers date back to 2001. These are bog-standard drivers provided by Microsoft.
[device manager -> expand dvd/cdrom drives -> pick one and right click on it -> properties -> driver tab -> see the date]
Out of courtesy I visited the MS update page. They had nothing for me, other than updates to things like outlook express & windows media player which I dont use, and other random bits like my saitek keyboard. The did have a driver update for my Nvidia NForce audio codec so i applied that.
Anyway, taking this through the support channel.
madjim- with the Lord
October 18th, 2007, 07:57 AM
They had nothing for me, other than updates to things like outlook express & windows media player which I dont use, and other random bits like my saitek keyboard.
Keep your media player updated.
Jim :g
Joe Nieves
October 18th, 2007, 07:57 PM
I also been having the same problem with Micro Studio, Songverter having to fix the registry after install and also all my other programs that access CD/ROM.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
This was never the case with previous Versions?
ddouglass
October 18th, 2007, 11:47 PM
Solid logic, glad you're not a support rep.
The box is updated with respect to the CDrom drivers. Check your own box, I'll bet your cdrom drivers date back to 2001. These are bog-standard drivers provided by Microsoft.
[device manager -> expand dvd/cdrom drives -> pick one and right click on it -> properties -> driver tab -> see the date]
Out of courtesy I visited the MS update page. They had nothing for me, other than updates to things like outlook express & windows media player which I dont use, and other random bits like my saitek keyboard. The did have a driver update for my Nvidia NForce audio codec so i applied that.
Anyway, taking this through the support channel.
Drivers are not the only thing to check. CD/DVD drives also have what is called Firmware that is also updated by the manufacturers and more frequently than the drivers. For those you may need to go to the drive manufacturer's website to find them.
I also been having the same problem with Micro Studio, Songverter having to fix the registry after install and also all my other programs that access CD/ROM.
This sounds like a computer/Windows problem.
Do you have NetFrame installed?
Updates to Media Player are important too and can affect the drives too.
And I am a computer support rep, but not for MTU. I am sorry if you didn't like the first part of my response, but it was true and I did offer some suggestions to start off. Most problems people have are because their computers are not up to date.
MTUSUPPORT
October 19th, 2007, 09:26 AM
You must have some type of software installed that is conflicting. The LowerFilters, must have an entry in that key, that states PFC, this is all we load, which then in turn allows a 3rd party driver we use to load. This is how we see the drives. This 3rd party software is a very respected company that we license it from, so you might have this same problem with other programs.
You must make sure that the PFC is at the very top, in the lowerfilters, if not this might happen.
Koone
November 13th, 2007, 11:17 AM
Loaded full version and the exact exact same thing happened to me.
Drag. What a way to start off with Vogone. Will go through all updates and see if Im missing something.
Koone
November 14th, 2007, 11:14 PM
:m Uninstalled VOGONE and applied the above fix.
CDroms are still out.
Call in a Tech friend who was able to get the CDroms to be
seen in My Computer.
They will play a disc but still will not burn.
Spooky and still no VOGONE
madjim- with the Lord
November 15th, 2007, 10:42 AM
Have you tried a System Restore?
Jim :g
bobcox- with the Lord
November 15th, 2007, 10:46 AM
Get registry easy, or some type of registry cleaner.
i had same problem two weeks ago, and that is how i fixed it. Bob:e
Koone
November 26th, 2007, 12:28 AM
Didnt do registry cleaner but "sfc /scannow" with XP disc. Could play an Audio CD but not burn with MS Media. Found this MS site http://support.microsoft.com/kb/314060/en-us about this problem. It has automatic guided help. (interesting but did not use) While going over this info I had an idea to try burning with NERO instead of MS Media.
Burners work fine. It is now safe to say that it is a MS Media problem.
Why use MSM you ask ? KISS. Anybody know how to reload or repair MS Media ?
Thanks
ddouglass
November 26th, 2007, 01:42 PM
Add/Remove programs from the control panel should let you un-install or repair Media Player.
Koone
November 29th, 2007, 03:44 PM
Well Ive been through all of this.
Bought the hard copy but loaded the download version first.
Lost drives and burn Capabilities
Unloaded VOGONE found drives and found another way to burn.
MS Media is still out.
Hard Copy came in which I loaded, lost drives in My Computer again
and still dont have MSMedia.
Any body haveing this trouble with VOGONE.
Its like a bad omen of things to come.
Any body else have this problem ?
Koone
December 4th, 2007, 01:13 PM
Im out $60.00 and this program still dosent work for me.
Any ideas ?
ddouglass
December 4th, 2007, 02:12 PM
Download the latest Media Player (11?) and install it. This should correct that problem. Since you have Nero installed, then you need to check and make sure to remove Nero starting program from the Startup folder in the program list. If you don't then Nero grabs control of the drives and will not let any other program use it for burning....including Media Player. The only difference to Nero will be it has to take control when you open the program making startup just a slight bit longer.
If you don't try the methods described in above posts or the one you found from Microsoft how do you expect to solve the problem?
The sfc/scannow from Microsoft only scans "Protected" system files for correct version number and installs correct version if changed. It does nothing to fix the registry which is where the problem is.
bobcox- with the Lord
December 4th, 2007, 02:40 PM
Well Ive been through all of this.
Bought the hard copy but loaded the download version first.
Lost drives and burn Capabilities
Unloaded VOGONE found drives and found another way to burn.
MS Media is still out.
Hard Copy came in which I loaded, lost drives in My Computer again
and still dont have MSMedia.
Any body haveing this trouble with VOGONE.
Its like a bad omen of things to come.
Any body else have this problem ?
Uninstall Nero, and ill bet problem goes away. Bob
Koone
December 4th, 2007, 03:47 PM
Doug,
Im starting to like you :-)
The reason I dont do all those things is cause I dont know as much as you ! But I do like the response Im now getting. I have media (11). And Nero is not in my starting program. Most of the things Ive done in the past MS works well enough. Nero is an occasional video thing for me.
Aside from the drives disappearing I cant seem to get VOGONE going either. In one of the downloads I saw a request to download an additional something online. Is that important to VOGONE?
With your help Ill move forward.
Thanks
ddouglass
December 4th, 2007, 10:25 PM
If you want to use MP3s in Vogone then yes it is important.
Try un-installing Media 11 and re-install it.
There is only one way to find out if they work and that is to do it. And it isn't going to hurt your computer.:g I would download the guide from Microsoft and follow it.
As Bob said try un-installing Nero and then install Vogone and see if you lose the drives again.
bobcox- with the Lord
December 5th, 2007, 12:54 AM
I can't say enough about registry cleaners.
they realy work.
when i installed hoster once, i lost my drives.
i tried every fix i could find, nothing worked.
then a friend told me about reg cure, and it worked.
no more problems. i now have it on three of my computers.
and will put it on the rest soon. Bob
Koone
March 14th, 2008, 12:25 PM
VoGone wouldnt work on my old computer.
Dosent work on my new computer.
Dosent work on my sons computer.
Dosent work on my Techs computer.
He offered to pay me $30.00 bucks if I would throw it away.
Ive already paid twice that much for it.
I starting to see a pattern and I dont like it.
Messed with this thing since December 4,07.
Read my posts, it does the same thing to everyone.
Any more suggestions ?
bobcox- with the Lord
March 14th, 2008, 12:58 PM
At this point, no one else is having a problem with vogone.
it has to be computer related.
i have vogone on mine, and aside from my first problem with nero and the registry.
it works great.
registry cleaner removed over 3000 bad entrys back in dec, not one problem
with drives since.
sorry i can't help more. Bob
Koone
March 14th, 2008, 06:01 PM
This is a brand new computer.
No games, No nero, No downloads.
No fragments or lost files.
No confused registry files.
Brand spanking new.
VoGone is the first thing I loaded.
How could it be any cleaner ?]
This program runs the same (it dont)
no matter the computer.
whether if it belongs to me, family or my tech.
It just kills all my drives and leaves.
Microsoft Windows XP
Professional version 2002
Service Pack 2
MS Office 2003
AMD Athlon 64x2 Dual
Core Processor 5000+
2.60ghz, 1.87 GB RAM
Radeon HD 3870 GDDR4
Lite-ON DVD RW
Sony DVD RW
365 GIGs misc sata HD
ddouglass
March 15th, 2008, 01:33 AM
This is a brand new computer.
No games, No nero, No downloads.
No fragments or lost files.
No confused registry files.
Brand spanking new
VoGone is the first thing I loaded.
How could it be any cleaner ?
There is no such thing as a clean computer. As soon as Windows XP is loaded there are already fragmented files and extra/unnecessary entries in the registry. They are inherent in the install from Microsoft. If this is a computer bought from a major manufacturer like Dell or Gateway they have also loaded programs and support aids that you won't know about until you call them for support. One of those programs they load is usually a disc burning program such as Nero or Roxio which can cause problems as they want to control your drives and prevent any other program from using them. You say you don't have Nero loaded but how about Roxio?
Have you tried running a registry cleaning program to try and see if that would solve the problem? In a previous post you say all the updates have been done. Is that from using the Microsoft Auto Update or the Express Update from their web link? Or have you done the Custom Update as recommended by MTU to install all updates and most importantly the .net Framework? The Auto or Express only loads those updates deemed by Microsoft as being critical.
Microsoft Windows XP
Professional version 2002
Service Pack 2
MS Office 2003
AMD Athlon 64x2 Dual
Core Processor 5000+
2.60ghz, 1.87 GB RAM
Radeon HD 3870 GDDR4
Lite-ON DVD RW
Sony DVD RW
365 GIGs misc sata HD
I'm a little confused because you say above that Vogone is the only program loaded but in this list you say Microsoft Office 2003 is loaded.
bobcox- with the Lord
March 15th, 2008, 03:17 AM
I can't figure out is,
you list four computers it wont run on,
and no one else is having this problem.
and if they did have a problem, the problem was solved.
very very strange.
Koone
March 16th, 2008, 09:04 PM
Its a new machine built by my tech.
Im starting all over.
Programs loaded are usual MS XP and Office.
AVG, Spybot, Spyware blaster and Cobian backup have now been added.
Nero and Roxio are not here. Can VoGone and Nero co-exist?
So whatever was previoulsy posted does not apply to this new computer. Honestly guys I was hoping moving to a new machine would help me out. I cant work on this problem solid as I have to use this machine for other things. When I load it my drives became invisible and unuseable. Which I cant do. I can only try this when there is nothing else going on. It takes me awhile to have the problem of invisible drives repaired.
Yes Bob ~ its strange, very strange. I see skepticism in your response. I feel the same.:w
ddouglas, ~ my use of the term "no programs loaded" meant loading any secondary beside "what I have to" loads. In reading your last response I re-ran custom updates and saw that .net Framework was overlooked. I have now done so. When my machine is free for a few days I will try a reload of VoGone. If you guys say this works Ill keep trying. This is fun eh? I love stress. What part does .Net Frame play in this? What is its function? Be as technical as you need to be.
Enough for now Im getting sleepy.:)
ddouglass
March 16th, 2008, 09:44 PM
Nero and Roxio are not here. Can VoGone and Nero co-exist?
Yes, either of them can co-exist with VoGone or any MTU program as far as that goes. The only adjustment you need to do (after installing either of them) is to remove the shortcut they place in the "Startup" folder on the Start Menu. These are put there to allow for a slightly faster program start when you want to open them, but it isn't necessary. The reason to remove those shortcuts is because they interfere with other programs trying to use the CD drive which is why you were asked if you had one of them.
What part does .Net Frame play in this? What is its function? Be as technical as you need to be.
.Net Framework plays a big part in the correct installation and running of MTU's programs. MTU programs , as others do integrate as much as required with Microsoft's functional programs to keep from trying to duplicate those functions. As for as it's overall function I am not sure I could explain it to me much less to you. As I understand it, it is kind of like a backbone for integration between programs. I do know Microsoft has integrated it into a lot of their programs and third party software companies are also having to do so too. I even have a couple of games I installed that first check to see if it is loaded along with DirectX.
Koone
March 16th, 2008, 10:13 PM
Yes Im familiar with the startup procedure.
I like MS Media as default.
.NET must cut down on redundancy.
Well maybe we will have it solved this time.
Thanks
vBulletin® v3.7.1, Copyright ©2000-2024, Jelsoft Enterprises Ltd.